Developing shared services, business process outsourcing, and call centres is one of the most promising fields in Lithuania. The country offers ideal conditions for the expansion of the above businesses.

Call centres in Lithuania provide:

• Customer Relations Management (CRM) solutions for companies in a wide range of industries;
• Services and business information on a country-specific or international basis in a variety of languages.

Lithuania’s shared services and outsourcing market has made great advances in the latest A.T. Kearney Global Services Location Index 2011, climbing up by seven places to rank 14th globally, and ranking higher than the UK (16) and the US (18), as well as higher than neighbouring Poland (24), Hungary (31), and the Czech Republic (35).

Lithuania has emerged as the Northern European service hub, providing services in English, German, Russian, Polish, and Scandinavian languages for the entire European market. Multinationals such as Barclays Bank (UK), Western Union and Computer Sciences Corporation (US), Mirror Accounting (Norway), and Ideal Invent Technologies (India) are leveraging Lithuania's resources including its highly-educated talent pool, world-class shared services infrastructure (the world’s fastest download and world’s second fastest upload Internet), highly-developed fiber broadband, and fully implemented 4G WiMAX technology.

Market observers forecast continued growth in the sector: by 2015 the share of exports of services is estimated to be approximately 1/3 of Lithuania’s total exports.

Success stories: Barclays, Western Union, CITCO Group, MIRROR, Transcom, Storebrand etc. More success stories