Developing shared services, business process outsourcing and call centres is one of the most promising fields in Lithuania. The country offers perfect conditions for the expansion of the above businesses.

Call centres in Lithuania provide:

• Customer Relations Management (CRM) solutions for companies in a wide range of industry sectors;
• Services and business information on a country-specific or international basis in a variety of languages.

Lithuania’s shared services and outsourcing market has made great advances in the latest A.T. Kearney Global Services Location Index 2011, climbing up by 7 places to rank 14th globally, and being rated better than the UK (16) or the US (18) as well as higher than the neighbouring Poland (24) or Hungary (31) and the Czech Republic (35).

With a bunch of multinationals (Barclays Bank of the UK, Western Union and Computer Sciences Corporation of the US, Mirror Accounting of Norway, Ideal Invent Technologies of India etc.) providing services in the English, German, Russian, Polish and Scandinavian languages for the entire European market, Lithuania has emerged as the Northern European Service Hub, offering Europe’s most educated talent pool and world-leading shared services infrastructure – world’s fastest  download and world’s second fastest upload Internet, one of the best-developed fiber braodbands and fully implemented 4G WiMAX technology, modern office space etc.

Market observers forecast a further rapid growth in the industry: by 2015 the share of exports of services should make approximately 1/3 of Lithuania’s total exports.

Success stories:  Barclays, Western Union, CITCO Group, MIRROR, Transcom, Storebrand etc. More success stories

BARCLAYS - Barclays Bank (UK) established a Technical Support Centre in 2010 in the city of Vilnius. Company has already created almost 600 jobs Barclays is a major global financial services provider engaged in retail banking, credit cards, corporate and investment banking and wealth management with an extensive international presence in Europe, the Americas, Africa and Asia. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs 147,500 people worldwide. 

The Western Union Company (NYSE: WU) – In May 2010, the US-based payment transfer firm Western Union Financial Services (subsidiary of First Data), opened its Global Operations Center of Excellence in Lithuania. The center in Vilnius is company’s third Global Operations Center. Within a year Western Union has hired almost 500 employees and intends to expand further.
Managing Director of INVEST LITHUANIA Mantas Nocius congratulated the global money transfer giant Western Union as Investor of the Year during the Lithuanian Business Leaders’ award ceremony in June 2011. The team of experts brought together by INVEST LITHUANIA nominated three investors in Lithuania for the award category of Investor of the Year. The winner Western Union was decided by the jury of the national business daily newspaper “Verslo žinios”.
Western Union has more than 410,000 agent locations in over 200 countries and territories around the world.