Over the last couple of years, Lithuania has seen a growing presence of shared service and BPO activities. Today, Lithuania is the leading country among the Baltic States in the number of shared service and BPO projects attracted over the last nine years. The country offers ideal conditions for the expansion of the above businesses. Call centres in Lithuania provide:

• Customer Relations Management (CRM) solutions for companies in a wide range of industries
• Services and business information on a country-specific or international basis in a variety of languages

With an impressive roster of multinational companies providing services for the European market in the English, German, Russian, Polish and Scandinavian languages, Lithuania is an attractive and still not overloaded location for near-shoring services and outsourcing business development. Multinationals such as Barclays Bank (UK), Western Union (US) and Computer Sciences Corporation (US), Mirror Accounting (Norway), Danske bank (Denmark), and etc. have chosen Lithuania, because of its:

• Educated and Competitive Talent Pool 
• World Class ICT Infrastructure
• Business-Friendly Environment

The banking service hotspot in the Nordic region for support functions

During recent years, Lithuania has established a reputation as the banking service hotspot in the Nordic region for support functions. Over the last couple of years Lithuania has been attracting an increasing interest from the banking industry: a number of major banks have established different business support functions in Vilnius, from payment processing to IT operations.

Just over the last few months three major Nordic banks (Danske bank, SEB bank and Swedbank) have announced their plans to establish and grow their back office operations in Lithuania.

Barclays and Western Union, who entered Lithuania in 2009-2010 have quickly  grown their operations to almost 1000 people each. As you know, business process outsourcing and consolidation is an important part of the banking sector optimization strategy. Since we have worked extensively on all of the above mentioned projects in Lithuania, we know the challenges and needs of the industry and how Lithuania could fit into their broader strategy.